The difference between an “excellent customer experience” and an average one lies in the “After sales support.”
After-sales support of an unprofessional vs. a professional tutoring service
Unprofessional: As long as you have not made any payment, the sales team talks nicely and replies promptly but as soon as you make the payment, their response time increases, and they even start avoiding you. They may even deliver inferior service than promised, and sometimes they provide no service!
Professional: They respond promptly irrespective of your payment status. After your payment, they keep updating you on the status of your requested service (tutoring or homework help). They deliver what they promise! Occasionally, they have a friendly refund policy to minimize your loss if they fail to provide the service as promised. Raising complaints is easy, and they have a grievance redressal team to solve your issues.
Our Excellent after-sales support
My Engineering Buddy is a highly professional tutoring service that provides an excellent customer experience. We provide the same level of support before and after the sale. Check our student-friendly refund policy, Grievance Redressal, and Moneyback guarantee pages for more info.
We deliver what we promise to our students. With us, you will get the following:
- Top tutors, top grades
- Accurate solutions
- Never miss a deadline
- Step-by-step homework solutions
- Plagiarism free solutions
- Tutors from top universities and colleges
- High-speed problem solving
- Instant solutions
- Customized tutoring sessions
- Highly effective tutoring methodology
- 100% confidentiality
- Moneyback guarantee
- Friendly refund policy
- Grievance redressal
My Engineering Buddy focuses on how we can help our clients (students) rather than the profit we get from the client. This mindset makes all the difference. As a result, we have excellent after-sales support.
