Last Updated: March 25, 2026 | Effective Date: March 25, 2026
Contact: meb@myengineeringbuddy.com | WhatsApp: +91 8971 383660

Refund Policy

My Engineering Buddy is committed to delivering excellent private tutoring sessions. We back that commitment with a real money-back guarantee, honoured personally by our founder since 2008. This page sets out exactly when refunds apply, how much you get back, and how the process works.

Our track record: In 18+ years and 52,000+ students served, refund requests have been raised in fewer than 1% of all cases. We share this not to discourage refund requests, but because we believe it is the most honest indicator of our service quality.

This policy applies to all tutoring sessions, academic guidance sessions, and any paid service delivered through MEB. It should be read alongside our Our Policies page and our Terms and Conditions.

Contents:

  1. The MEB Money-Back Guarantee
  2. Trial Session Policy
  3. Cancellation Policy
  4. Refund Scenarios — What You Get Back
  5. When Refunds Do Not Apply
  6. How to Request a Refund
  7. Refund Timeline
  8. Refund Payment Methods
  9. Credits as an Alternative to Refunds
  10. Escalation

1. The MEB Money-Back Guarantee

If you are genuinely dissatisfied with a paid tutoring session, we will offer one of the following at your choice:

  • A free replacement session with a different tutor of your choice, or
  • A full or partial refund of the session fee, depending on the circumstances

This guarantee is not a marketing phrase. It is backed personally by our founder Pankaj Kumar and has been honoured since MEB began in 2008. Our grievance redressal process reaches our top management directly — not a customer service script.

“I found my life’s purpose when I started tutoring in 2008. If you are not satisfied with a session, I want to know personally. Your money is safe with us.”
— Pankaj Kumar, Founder & CEO, My Engineering Buddy

2. Trial Session Policy

Every new student can book a 30-minute 1:1 trial session with a tutor of their choice for $1. This is a real session — same tutors, same quality, same Google Meet platform.

  • If you are not satisfied with the trial session, contact us within 24 hours and we will either match you with a different tutor at no additional trial cost, or refund the $1 in full
  • 75% of students find their preferred tutor on the first trial
  • The trial fee is non-refundable only if you do not contact us within 24 hours of the session and proceed to book further sessions

3. Cancellation Policy

Tutoring Session Cancellations

  • Cancellation 24+ hours before session: Full refund of any pre-paid session fee. No charges.
  • Cancellation 2–24 hours before session: 10% of the session fee is retained to compensate the tutor for reserved time. 90% refunded.
  • Cancellation less than 2 hours before session: 20% of the session fee is retained. 80% refunded.
  • No-show (student does not join without notice): No refund as the tutor has blocked their time. Genuine emergencies (medical, family) are reviewed case by case — contact us promptly with context.
  • Tutor no-show: Full refund of the session fee, or a free replacement session at your choice. No questions asked.

Package Cancellations

If you have purchased a package of multiple tutoring hours:

  • Unused hours are fully refundable at any time
  • Partially used hours: we retain the per-session rate for completed sessions and refund the remainder
  • Contact us on WhatsApp at +91 8971 383660 to initiate a package cancellation

4. Refund Scenarios — What You Get Back

  • You are dissatisfied with session quality: Contact us within 24 hours. We investigate and offer a replacement session or partial to full refund depending on the specific issue.
  • The tutor did not show up: Full refund or free replacement session. No questions asked.
  • We missed your deadline (for academic guidance work): Full refund of the fee paid for that specific task.
  • The explanation or guidance was factually incorrect in a verifiable way: Free correction session, or partial to full refund depending on severity.
  • You were charged the wrong amount: Immediate correction and refund of the difference.
  • You cancelled 24+ hours in advance: Full refund.
  • You cancelled 2–24 hours in advance: 90% refund.
  • You cancelled less than 2 hours in advance: 80% refund.
  • Technical failure on our side (session could not proceed due to tutor’s connectivity or platform issue): Full refund or rescheduled session at no extra cost.

5. When Refunds Do Not Apply

  • The session was delivered as agreed and you changed your mind after the fact with no specific quality concern
  • You received a lower grade than hoped for on an assignment, but our guidance was factually accurate and aligned with the requirements you provided
  • You did not share complete requirements before the session and the session was conducted based on what you provided
  • You shared session materials with another student and both received academic penalties as a result
  • The session was cancelled less than 2 hours before the start time without a genuine emergency
  • You did not attend the session without contacting us in advance
  • Technical failure on your side (your internet, device, or platform access) that was outside our control
  • You requested a tutor to solve a problem in a specific method you defined, the tutor followed your method, and the grade was affected by your chosen approach

If you believe your situation is not clearly covered above or falls in a grey area, contact us and we will review it. In genuinely ambiguous cases, we tend to favour the student.

6. How to Request a Refund

  1. Contact us on WhatsApp at +91 8971 383660 or email meb@myengineeringbuddy.com with the subject line “Refund Request”
  2. Tell us: your name, the date and subject of the session, what specifically went wrong, and what resolution you are seeking
  3. Where relevant, share any supporting information (for example, a screenshot of feedback from your professor, or evidence of the tutor not joining the session)
  4. We acknowledge all refund requests within 24 hours
  5. We complete our review and provide a decision within 5–7 business days. Most cases are resolved within 2–3 days
Our approach: We do not look for reasons to deny requests. Our goal is a fair outcome. A refund that restores your trust is worth more to us than the fee. In over 18 years, we have never intentionally delayed or denied a valid refund request.

7. Refund Timeline

  • PayPal refunds: Processed instantly from our end. Typically reflected in your PayPal account within minutes. Time to reach your linked bank account or card depends on your bank — typically 3–7 business days. We share a screenshot of the refund with the transaction ID so you can track it.
  • Bank transfer refunds: Processed within 1–2 business days on our end. Time to reach your account depends on your bank and country — typically 5–10 business days for international transfers.
  • UPI refunds: Processed within 1 business day. Typically reflected within 1–3 business days.
  • Credit card refunds: Time varies significantly by card issuer — typically 5–15 business days after we process the refund on our end.

We have no control over how long your bank or payment provider takes to process the refund once we have issued it. If you have not received a refund after 15 business days, contact us and we will provide evidence of the refund from our end to assist you in following up with your bank.

8. Refund Payment Methods

Refunds are returned to the same payment method used for the original transaction. This is required for tax, legal, and accounting reasons.

  • PayPal payment → refund to the same PayPal account
  • Bank transfer → refund to the same bank account
  • UPI payment → refund to the same UPI ID
  • Credit card → refund to the same card

If the original payment method is no longer available (for example, a closed account), we will issue a credit to your MEB account instead. See Section 9.

9. Credits as an Alternative to Refunds

In some cases, you may prefer to receive MEB credits rather than a cash refund. Credits work as follows:

  • Credits are equivalent in value to the refund amount in USD
  • Credits can be used to pay for any future MEB tutoring session
  • Credits can be shared with friends or family who use MEB
  • Credits do not expire
  • Credits cannot be converted back to cash once accepted

We will always offer the cash refund first unless you specifically prefer credits.

10. Escalation

If you are not satisfied with the resolution provided by our support team, you can escalate your refund dispute to senior management:

  • Email: pankaj@myengineeringbuddy.com (Pankaj Kumar, Founder & CEO)
  • Subject line: “Refund Escalation — [Your Name]”
  • Response time: 48–72 hours for senior review

If you remain unsatisfied after our internal escalation process, you may contact your country’s consumer protection authority:

For any questions about this Refund Policy, contact us at meb@myengineeringbuddy.com or WhatsApp +91 8971 383660. We respond within minutes during business hours and within 24 hours otherwise.

See also: Our Policies | Terms and Conditions | Privacy Policy