Our Policies

Clear, straightforward policies covering tutoring quality, independent learning, privacy, session scheduling, refunds and customer support.

At My Engineering Buddy (MEB), we are committed to providing reliable, personalized 1:1 online tutoring. Our policies explain what students can expect from our teaching services and how we handle privacy, scheduling, refunds and customer concerns.

These policies apply to online tutoring services booked through My Engineering Buddy. If you need clarification, please contact us at [email protected] or WhatsApp +91 8971 383660.

Our Commitment: We provide personalized tutoring focused on understanding, skill development, guided practice and constructive feedback. We aim to deliver a professional, transparent and supportive learning experience.

1. Teaching Quality & Accuracy

We expect our tutors to maintain high standards of subject knowledge, communication and instructional quality.

Our tutoring standards include:

Explaining concepts and techniques clearly and accurately.
Adapting explanations to each student’s learning level and goals.
Demonstrating appropriate methods and encouraging active participation.
Providing constructive feedback during tutoring sessions.
Acknowledging uncertainty where appropriate rather than presenting guesses as established facts.
Reviewing and correcting verified teaching errors when they are brought to our attention.

If you encounter an issue with the quality or accuracy of a tutoring session, please inform our support team. We will review your concern fairly and arrange an appropriate resolution.

2. Personalized Learning Standards

MEB provides live instructional tutoring designed to help students understand concepts, develop practical skills and become more confident independent learners.

Depending on the subject and learning goals, a tutoring session may include:

Concept explanations and demonstrations.
Guided exercises and interactive practice.
Review of learning methods and techniques.
Feedback on understanding and progress.
Study planning and personalized learning strategies.
Preparation for academic and professional assessments through instruction and practice.

Students are encouraged to participate actively, apply what they learn and take responsibility for their own learning activities and work.

Tutoring plans may be adjusted as a student’s understanding, progress and learning needs develop. Individual learning outcomes cannot be guaranteed.

3. Confidentiality & Privacy

We respect the privacy of our students, parents and tutors. Personal information is handled in accordance with our Privacy Policy.

Information Used for Tutoring

We use relevant information to coordinate tutoring, match students with suitable tutors, arrange sessions, manage payments and provide customer support.

Tutors receive information reasonably necessary to prepare for and conduct their sessions. Access to other customer information is limited according to operational requirements.

Communication & Payment Information

Student enquiries and support requests are handled through our designated communication channels.
Payment transactions are processed through the payment methods and providers made available by MEB.
Relevant information may be processed by authorized service providers where necessary to deliver our services.
We take reasonable steps to protect customer information and restrict unnecessary access.

Privacy Requests

For requests relating to personal information, including access, correction or deletion, please email [email protected] with the subject line Data Privacy Request.

Requests are reviewed in accordance with our Privacy Policy and applicable legal requirements.

4. Session Scheduling & Availability

Tutoring sessions are arranged according to the student’s preferred schedule and tutor availability.

Our scheduling practices include:

Confirming the agreed session date, time, duration and tutoring fee before the session begins.
Matching students with tutors according to subject expertise and availability.
Communicating relevant changes to confirmed session arrangements.
Assisting with rescheduling requests where suitable alternatives are available.
Offering an appropriate resolution if a confirmed session cannot proceed because of an issue attributable to MEB or the assigned tutor.

Students should inform our support team as early as possible if they need to cancel or reschedule a confirmed session.

Cancellation eligibility and applicable refund amounts are explained in our Refund Policy.

5. Refunds & Money-Back Guarantee

We aim to resolve tutoring service concerns fairly. Depending on the circumstances, an eligible student may receive a replacement session, a partial refund or a full refund.

Our Refund Commitments

$1 Trial Session: New students who are dissatisfied with their trial session may request a full refund of the $1 trial fee.
Tutor Absence: If an assigned tutor does not attend a confirmed session, the student may choose a full refund or a replacement session at no additional charge.
Teaching Quality Concerns: Concerns are reviewed individually, and an appropriate replacement session or refund may be offered.
Incorrect Charges: Any verified overcharge will be corrected, and the difference refunded.
Session Cancellations: Refunds are calculated according to the applicable cancellation schedule.

Cancellation Refunds

48 hours or more before a session: 100% refund.
24 to less than 48 hours before a session: 90% refund.
Less than 24 hours before a session: 80% refund.
Student no-show without prior notice: 50% refund.

Exceptional circumstances may be considered individually. Any mandatory consumer rights under applicable law remain unaffected.

Refund Information: For complete eligibility criteria, processing timelines, refund methods and other conditions, please read our Refund Policy.

To request a refund, email [email protected] with the subject line Refund Request, or contact our team through WhatsApp.

6. Complaints & Grievance Resolution

We welcome feedback and take customer concerns seriously. If an issue is not resolved through regular support, students and parents may request a formal review.

Step 1: Contact Customer Support

Our team aims to acknowledge customer concerns within 24 hours.

Step 2: Submit a Formal Grievance

If you require a formal review, email [email protected] with the subject line GRIEVANCE.

We aim to acknowledge formal grievances within 24 hours and resolve them within 7–14 days, depending on the complexity of the matter.

Step 3: Escalate to Senior Management

If you remain dissatisfied with the response, you may request a senior management review.

Escalation Email: [email protected]
Contact: Pankaj Kumar, Founder & CEO
Suggested Subject: Grievance Escalation
Expected Response: Within 48–72 hours

We aim to communicate the outcome of formal reviews clearly and in writing.

7. Contact My Engineering Buddy

For questions about these policies or our online tutoring services, please contact:

My Engineering Buddy
Email: [email protected]
WhatsApp: +91 8971 383660

Related Information: Refund Policy | Privacy Policy | Terms and Conditions