FAQ

Get answers to frequently asked questions here.

Q: For an online tutoring session, what if my preferred tutor is not available at my preferred time slot?

Suppose you find out that your preferred tutor isn’t available at the required date and time. In that case, we recommend choosing an alternate slot for the same tutor, provided you can be flexible with the date and time of the session. Suppose the date and time of the session aren’t adjustable. In that case, you can choose another tutor who is available at the time of your session.

Q: How shall I reschedule an online tutoring or problem-solving session?

Suppose you reschedule the online tutoring or problem-solving session more than 48 hours before the start of the session. In that case, we shall reschedule the session free of any charge. If you reschedule the session for less than 48 hours, we shall request an extra payment of 15% of the fees paid as rescheduling charges. We can’t guarantee the same tutor for all the rescheduling requests. If we do not have any tutors at your preferred time, please contact us by WhatsApp. We will cancel the session.

If you don’t reschedule the session but don’t attend it, we shall deduct 50% of the fees and refund the rest of the amount to you.

Q: How shall I cancel an online tutoring session that I have already scheduled?

Suppose you cancel the online tutoring or problem-solving session more than 48 hours before the start of the session. In that case, we shall refund the entire amount to you. If you cancel the session with less than 48 hours but more than 24 hours remaining, we shall deduct 10% of the fees and refund the rest of the amount to you. However, if you cancel the session with less than 24 hours, we shall deduct 20% of the payment and refund the rest of the amount to you. Please note, if you don’t cancel the session but don’t attend it, we shall deduct 50% of the fees and refund the rest of the amount to you. You shall contact us by WhatsApp for any session cancellation requests.

Q: Will you offer a refund if I cannot access the online whiteboard properly during my tutoring session?

We ensure that our tutors have devices that meet the hardware and software requirements for conducting the tutoring sessions. Additionally, we require them to work using a high-speed broadband connection. So, it is improbable that you were not able to. However, if we notice or find any issues on the tutor’s side, we will investigate further and take suitable action.

If the problem is at your side, we will not be in a position to refund the total amount to you. We may refund part of the fee depending on the situation.

Q: Can I get a recording of the online tutoring or problem-solving session?

Video recording is not possible as of now from our end. You can record the session on your device if there is a system for that. We can provide you with the screenshots, though, and that is enough in most cases.

Q: Which software do you use to render the online tutoring and problem-solving services?

We use an online whiteboard using which the tutor explains the concepts to students and help them solve problems in real-time. The online whiteboard has audio, video, and file-sharing features that allow the interaction between the student and the tutor. It requires you to be using a stable and robust internet connection to get the best out of the session.

Q: What hardware and software requirements are there to effectively learn using the online tutoring services or take problem-solving help from My Engineering Buddy?

You require a computer or a tablet-like an iPad with an updated web browser to benefit from our online tutoring and problem-solving sessions. It will not be possible on a mobile phone as the screens of mobile phones are too small to facilitate learning in real-time. A solid and stable internet connection is also a must-have. We recommend a high-speed broadband connection to have the best experience during the session.

Q: Which language will be the medium of instruction?

We use English (verbal and written) as the medium of instruction for Online tutoring and homework help.

Q: Can I choose a particular tutor for my online tutoring or live problem-solving help?

If you want to be helped by a particular tutor, you can mention it in the booking form itself. We will assign The same tutor for your session subject to their availability. 

Q: I want to extend a running session. Can I pay and continue with the same tutor?

We will be happy to extend a session for you if you pay before the initial session ends. It will, however, be subject to the availability of the tutor.

Q: Can I offer to pay a certain fee from my side for online tutoring? or its Fixed?

The fees for online tutoring and problem-solving sessions are fixed and non-negotiable. Rest assured, knowing that our prices are affordable and value-for-money.

Q: How much do you charge for online tutoring?

It has been decided directly by the tutors following our guidelines. Rest assured, knowing that our fees are affordable and value-for-money. Check our pricing page for more info.

Q: How can I book an online tutoring or problem-solving session with My Engineering Buddy?

You can do it in 3 simple steps.

  1. Contact us on WhatsApp and or submit the details of your online tutoring requirements HERE.
  2. Pay the fees and have a deal.
  3. Join the session at the correct date and time to connect with the tutor using the online whiteboard by clicking on the link provided to you.

Q: I didn’t get a response on WhatsApp immediately for my online tutoring request. How long shall I wait to get a response?

We usually respond immediately to queries on WhatsApp. In the unlikely case that you didn’t get a response within a few minutes of sending a message, you will surely hear from us within the next 3-6 hours. In the meantime, consider filling the form HERE so that we can get back to you at the earliest.

Q: Do you also provide live assignment help?

Yes! We do provide live assignment help in various subjects.

Q: What happens if I don’t get good grades after your help?

Please reach out to us with the details of the grades, and we will look into the issue. Once we do that, we will be open to discussing further the best way to compensate/refund you if there has been a lapse on our side.

Q: What if we do not provide the service in time?

We provide our services on time, but in the unlikely event that we cannot provide the service in time, we will compensate you suitably after looking into the matter. Rest assured, we will make a fair decision.

Q: How shall I cancel an already scheduled session?

If the tutor hasn’t already started work on your request, we shall refund the entire amount to you if you cancel the session. Suppose the tutor has already started working on the homework. In that case, we can partially refund the fees depending on the extent of the work already done when processing the cancellation request.

Q: Do you plan on including more subjects in your portfolio?

Yes! We are constantly increasing the range of subjects for which we offer online homework help. Please check HERE for the current list, in which we have top tutors to help you get top grades.

Q: What are the subjects with which you offer help?

You can find the detailed list of subjects HERE. If you can’t find the subject or topic with which you require help, please reach out to us on our WhatsApp by clicking HERE, and we will try our best to get you help.

A summary of subjects offered is as below:

•Physics1,2

•Engineering mechanics-1 or Statics, 

•Engineering mechanics-2 or Dynamics,

•Statistics & Probability

•Calculus 1,2,3,4

•Differential equations

•Mechanics of materials

•Strength of materials

•Engineering maths

•Linear Algebra

•Thermodynamics

•Fluid Mechanics

•Material science

•Electrical CIRCUITS

•Electronics

•Chemistry

•Biology

•Computer Science: Python, C, C++, Database (SQL), Data structures, etc

And many more.

Q: What grades to expect with online homework help from My Engineering Buddy Online Tutors?

We are known to help students get top grades in the subjects in which we offer help. You can rely upon the “quality of work.”

Q: How do you ensure 1:1 help free from plagiarism?

At My Engineering Buddy, the tutors understand the importance of providing unique work free from plagiarism. We train them regularly and give them reminders. If they deviate from the standards, we take it very seriously and take swift and suitable action.

Q: My friends have taken your help and have only good things to say about your online homework help services, but I am not able to decide whether to reach out to you or not.

We are glad to hear that we have made a name for ourselves among your friends. You shall have confidence in what they tell you and try our services for top grades and a clear understanding of the subjects.

Q: I have found your website using Google Search. How should I trust to pay you for online homework help?

We have been helping students with online homework help for more than 15 years. We are known for quality personalized output free of plagiarism that helps students get good grades and learn the concepts. You can try our services and decide for yourself. Rest assured, you will be delighted to deal with us.

Q: Can you assign a particular tutor for my online homework help?

Yes, sure! Suppose you place a request for getting helped by a particular tutor. In that case, we will assign that tutor for your work subject to the tutor’s availability.

Q: How do you ensure that the tutor assigned for my online homework help is excellent?

We select and retain tutors based on strict performance reviews. All the tutors working with us will provide quality output.

Q: If the amount needs to be refunded to me, which mode of payment would you use?

We would use PayPal to issue a refund if required. It goes back to the “SAME” PayPal account that you used for paying us.

Q: I have made the payment using PayPal, but your staff told me they hadn’t received it. What shall I do?

We request you to check the payment status once more at your end and inform us about it. We will also look into our PayPal account and work towards a speedy resolution of the possible issue.

Q: Can I offer to pay a certain fee from my side?

Yes, you can make an offer based on your judgment. We will convey it to the tutor. However, it is the tutor who decides the final fee following our guidelines. Rest assured that our prices are affordable and value-for-money.

Q: Can the partial or complete fees be paid after you deliver the homework?

We are afraid that is not possible. As a policy, the tutors don’t start any work before receiving full advance payment.

Q: How shall I contact you?

You can reach us using the ‘Chat with Us’ WhatsApp button on our website or directly click this link HERE.

Q: I didn’t get a response on WhatsApp immediately. How long shall I wait to get a response?

We usually respond immediately to queries on WhatsApp. In the unlikely case that you didn’t get a response within a few minutes of sending a message, you will surely hear from us within the next 3-6 hours. In the meantime, consider filling the inquiry form so that we can get back to you at the earliest.

Q: How much do you charge for online homework help?

The fees are quoted directly by the tutors following our guidelines. It depends on the time required and the level of the homework. Once we receive the details of your assignment, we forward your request to a tutor and receive a fees quotation. Rest assured, our fees are affordable and value-for-money.

Q: How can I book an online homework help session with My Engineering Buddy?

You can do it in 3 simple steps.

  1. Contact us on WhatsApp by clicking HERE, or you can submit the homework details by filling this form HERE.
  2. Pay the fees and have a deal. Payment is by PayPal Only.
  3. Receive the solutions from us and submit your assignment in time

Q: What is the mode of payment?

Paypal is the only mode of payment.

If you don’t have a PayPal account, then you can create one to make the payments.

To create a PayPal account, you must have a credit card. Otherwise, you will not be able to pay us. Since you are paying internationally, so bank transfers and local wallets etc., do not work.

If you find any issue creating a PayPal account, you can search on the internet for the same. You can also ask your friends who already have a PayPal account.

ENRICH MEB Home page FAQs

How much does online tutoring cost?

Our online tutoring service is very affordable and starts at as low as $20 per hour. To see the current prices, please click the pricing page.

What is the qualification of the tutors?

Most of our tutors are engineers with extensive experience teaching and helping students like you. Almost everyone has a B Tech degree minimum, and many of them even have Master’s and Ph.D. degrees or are pursuing one.

When are the tutors available?

Our tutors are available 24×7, but you need to inform us in advance to ensure their availability. If you contact us at the last minute, sometimes we might not help. So please try to contact us in advance.

What if the tutor assigned to me is not good?

It is improbable that the tutor assigned is not good as all our tutors are pretty competent in the subjects they handle, be it tutoring online or providing homework help. But if it happens, then we will assign a different tutor. If you are still not satisfied, we will refund your fee.

How does your online tutoring service work?

We conduct all online tutoring sessions over an online whiteboard. You can share your questions on the whiteboard by uploading screenshots or PDF files. The tutor will start solving the questions in real-time, and you will see every step that he is writing. Everything is real-time as if the tutor is sitting in front of you and solving it live.

How does homework help service work?

To get help with homework, you need to share it on WhatsApp. We will forward it to our tutors, and once they quote the fee, we will inform you. You can pay the fee Via PayPal, and the tutor assigned will start working on your homework. We will deliver it on your WhatsApp or email before the deadline.

How do I get started?

Contact us on WhatsApp, and we will get you started. Our student helpline is available 24×7 on WhatsApp chat so that you can contact us anytime.

What is the platform that we use for delivering sessions?

We use an online whiteboard to deliver online tutoring sessions. Tutors write on it using a Digital Pen or Apple Pencil. Sessions are usually voice-enabled.

Is it a private 1:1 online tutoring service, or will I be added to a group with unknown students?

All the sessions are private 1 on 1 session, and only you and your tutor will be there. You can also add your friends to the session by paying a nominal extra fee. Contact us on our WhatsApp to know about it.

Will it be a live tutoring session with a real tutor, or will I only get recorded videos and content?

Yes. All the sessions are live tutoring sessions, and you will connect with a live tutor in real-time, and it is as good as face-to-face tutoring sessions.

Can I choose a teacher on my own?

Yes, sure. If you already know a tutor you have used before, you can demand that same tutor for your sessions. If you are not sure which tutor to choose, then we will assign the best possible tutor from our end.

What are the available tutoring packages?

Check our pricing page for more info.

Can I get a discount, or all the prices are fixed and non-negotiable?

Our online tutoring service prices are fixed and non-negotiable. Homework help prices are slightly negotiable as there can not be a fixed fee for homework, labs, projects, etc. The cost of homework help depends on the time needed to solve it, its complexity, and the proximity of the deadline.

What are the payment options?

Paypal and credit cards are the only two modes of payment that we accept. We do NOT accept bank transfers or any local payment modes as they do not support instant international transactions, and they take almost a week to clear.

What is the refund policy?

If you are not satisfied with our services, you can initiate a request for a refund by contacting us on WhatsApp. We will look into the matter and provide you with a quick and acceptable resolution. Rest assured, you will be happy to deal with us.

Is your tutoring and homework help service affordable?

Our tutoring service is quite affordable, and it is almost 50% cheaper than our competitors on average. You will be delighted to deal with us.

Online help with homework is also quite affordable. You will get top-quality help from top tutors in the industry, and it will be a value for money service.

Is there any guarantee of results?

We guarantee top grades in homework help and live problem-solving sessions with the tutors.

In tutoring, we guarantee that you will raise your grades quite significantly. For more details, you can contact us on WhatsApp, and we will explain more about it.

How will I get benefit from these tutoring sessions?

Getting good grades for you is our goal. The tutor makes sure that you understand the concepts and problem-solving techniques in online tutoring sessions, and it results in very high marks in your exams/tests/quizzes, etc. If you want good grades on homework, we will provide you with 100% correct solutions worth an A grade. We are the best online tutoring service provider for a reason!

What equipments do I need for online tutoring sessions?

We advise you to have a digital Pen pad system or an Apple Pencil and iPad system. It will help you interact with our tutors in real-time and make the tutoring sessions more fruitful for you. You must use either a big-screen tablet or a laptop to attend tutoring sessions, as the mobile screens are way too small for live tutoring sessions.

Is it mandatory to have a digital pen pad or iPad+pencil system for online tutoring sessions?

No. It is not mandatory but highly recommended to maximize the benefits of your tutoring sessions.

Which all topics do we cover in a subject?

You can share your class lecture notes or the book you follow in your school or college, and our tutors will teach you as per that. You can also share the screenshots if you want us to solve the questions. Our tutors will teach you the book they follow if you want to learn and don’t have any book or class notes. We cover all the topics that you want to learn. If the tutor is not comfortable with the topics, we will assign you a different tutor.

I am preparing for the AP exams. Do you have a tutor, especially for that?

The syllabus for AP is quite similar to what our tutors already know. So even though we don’t have tutors, especially for AP exams, we can still provide you with customized AP tutoring and AP help services online.

What all test preparation courses do you cover?

We cover AP, SAT, MCAT, IGSE, IB, etc.

Which all grades do you teach?

We primarily help engineering students, but we also help those in grades 9,10,11,12 (freshman, sophomore, junior, senior), CG or college grade, HG or High school grade, and MG or middle school grade.

If I need help with my homework, Can your tutors help?

Yes, of course! Our tutors provide tutoring, but they are equally proficient in problem solving and homework help.

My exam is tomorrow. Can you help?

Yes, we can help you prepare for your exams. Please share all previous year’s exams or sample exams, if any. We will go through it and help you in the best way possible.

I want to learn concepts and problem-solving techniques. Can you help?

Definitely! You can learn the concepts and ask your doubts in your online tutoring sessions. You can also learn how to solve the problems and the thoughts, tricks, and tips behind solving the problems.

Which books do we follow? Can I share my book?

You can share your book or lecture notes, and we will follow them for online tutoring sessions.

Can I share my class notes with your tutor to learn how my teacher wants them?

Yes sure.

Can I record the sessions for future viewing?

We don’t have a video recording facility, but you can always record the sessions on your laptop or iPad if you want. You can also take screenshots which you can use later for review purposes.

Can I see the video of my tutor, or is it only a voice session?

It is a voice session only. Video is usually not needed for learning and tutoring sessions, and voice and real-time collaboration on an online whiteboard is enough for a great interactive session with your tutor.

How can I share the files that I have with the tutor?

You can upload the files via the upload/share button on the whiteboard. Alternatively, you can share the files on our WhatsApp or email, and we will forward those to the tutor.

Can I write on the same whiteboard if I have to ask questions?

Yes sure. In fact, we encourage the students to interact with the tutors as much as possible, and if you write on the whiteboard, it will make it very enjoyable for you.

Can I ask doubts from the tutor if I have one while they are explaining something to me?

Of course. Feel free to ask your doubts anytime.

Why should I choose MEB and not the other options?

We have top tutors, and we guarantee top grades. Our online tutoring services are almost 50% cheaper than our competitors. You will get value for money and excellent tutoring and homework help services when you deal with us.

Do we help with lab reports as well?

Yes, we do.

Do we help with projects?

Yes, we do!

I have homework on my college website. Can your tutor help me with this?

Yes. We can help with all the online homework, be it on mastering Physics, Mastering engineering, Webassign, Wileyplus, Canvas, Blackboard, Moodle, classwk, etc., to name a few.

I stay in New York, and I see the tutor is from India. Do they know my syllabus?

Science subjects usually have the very same syllabus everywhere. There are slight variations, but our tutors have been teaching the students for quite some time, and they are pretty familiar with the syllabus.

For non-science subjects, you need to share the syllabus and the book used so that the tutor will have a look and let you know if they can help or not.

Which all countries and geographies do you cover?

We cover the USA, Canada, UK, Australia, Kuwait, UAE, Oman, Jordan, Suadi Arabia, etc.

Apart from My Engineering Buddy, where can I get online tutoring?

You can use Chegg for searching questions already answered by someone else in the past.

You can use Tutor dot com, TutorMe, Preply, Princeton review, etc. They will cost you almost double our fees with a much inferior quality of tutors. But if you want that, you can try them.

What is your track record?

MEB or My Engineering Buddy is the best online tutoring service, provider. We also help with homework, labs, projects, etc. We have helped more than 10000 students in the past 15 years, and we have a close to 99% satisfaction rate. Please check our testimonials (reviews) page to read what our students say about us.

Do we provide free tutoring sessions?

No, We are sorry. We do not provide any free tutoring as we only have real human tutors and not bots or recorded videos. Hence, free service is not possible.