Last Updated: October 16, 2026
Contact: [email protected] |
WhatsApp: +91 8971 383660

Refund Policy

At My Engineering Buddy (MEB), we are committed to providing high-quality private 1:1 online tutoring. We understand that plans can change and that every student deserves a fair resolution when a tutoring session does not meet expectations.

This Refund Policy explains our money-back guarantee, cancellation terms, refund eligibility, payment procedures, and dispute resolution process. We aim to make every refund request straightforward, transparent, and fair.

This policy applies to tutoring sessions booked through My Engineering Buddy. It should be read alongside our Our Policies and Terms and Conditions. Any applicable rights under previously agreed booking terms remain unaffected.

Our Commitment: We confirm your tutoring fee before your session begins. If something goes wrong, our support team will work with you toward a fair resolution through a refund, replacement session, or another mutually agreed arrangement.

Contents

  1. Our Money-Back Guarantee
  2. Trial Session Refunds
  3. Session Cancellation Policy
  4. Prepaid Tutoring Sessions
  5. Refund Eligibility and Scenarios
  6. When Refunds May Not Apply
  7. How to Request a Refund
  8. Refund Processing and Timeline
  9. Refund Payment Methods
  10. Tutoring Credits
  11. Complaints and Escalation

1. Our Money-Back Guarantee

We want every student to have a positive tutoring experience. If you are dissatisfied with a paid session, please contact us within 24 hours so that we can understand your concern and help resolve it.

Depending on the circumstances, we may offer:

  • A replacement tutoring session with another suitable tutor at no additional charge.
  • A free follow-up session to address a significant teaching or technical issue.
  • A partial or full refund of the affected session fee.

Where a refund is specifically guaranteed under this policy, the corresponding amount will be refunded. Other requests are assessed individually based on the service delivered and the nature of the concern.

Our customer support team reviews complaints fairly and may escalate unresolved concerns to senior management.

2. Trial Session Refunds

New students can try their first 30 minutes of private 1:1 online tutoring for just $1, subject to tutor availability.

  • The trial is a live tutoring session conducted through Google Meet.
  • If you are dissatisfied with your trial, we will refund the full $1 upon request.
  • If you prefer, we can arrange another trial with a suitable tutor at no additional trial cost.
  • No subscription or long-term commitment is required.

The $1 refund is unconditional for dissatisfied trial students. You are not required to book additional sessions or provide a specific reason to receive it.

To request a refund or another trial, contact us through WhatsApp or email.

3. Session Cancellation Policy

We understand that schedules sometimes change. If you need to cancel a confirmed tutoring session, the following refund schedule applies.

Student-Initiated Cancellations

  • 48 hours or more before the session: 100% refund of the prepaid session fee.
  • 24 to less than 48 hours before the session: 90% refund. The remaining 10% covers reserved tutor time.
  • Less than 24 hours before the session: 80% refund. The remaining 20% covers reserved tutor time.
  • Student no-show without prior notice: 50% refund of the session fee.

We understand that unexpected emergencies can occur. Medical emergencies, family emergencies, and other exceptional circumstances may be reviewed individually. Please contact us as soon as possible.

Tutor-Initiated Cancellations

If your assigned tutor cannot attend a confirmed session, you may choose between:

  • A full refund of the affected session fee.
  • A replacement session at no additional charge.

You will not be charged for a session cancelled by MEB when no tutoring service has been delivered.

4. Prepaid Tutoring Sessions

MEB generally offers pay-per-session tutoring without mandatory subscriptions or packages. However, students may sometimes pay in advance for multiple sessions.

If you have prepaid for future tutoring:

  • Unused prepaid tutoring hours are fully refundable upon request.
  • Completed sessions are charged at the originally agreed rate.
  • Any remaining refundable balance will be calculated after deducting completed sessions.
  • You may request the remaining balance through WhatsApp or email.

Students are not required to continue booking sessions solely because they have prepaid for additional hours.

5. Refund Eligibility and Scenarios

The following are examples of situations in which refunds or replacement sessions may apply.

Unsatisfactory Tutoring Experience

If you are dissatisfied with the quality of a session, contact us within 24 hours. We will review the concern and offer an appropriate resolution, which may include a replacement session or a partial or full refund.

Tutor Absence

If your tutor does not attend a confirmed session, you are entitled to a full refund or a replacement session at no additional charge.

Significant Teaching Issues

If a session contains a significant, verifiable teaching error or other material service-quality issue, we will review it and may arrange a correction session or an appropriate refund.

Incorrect Payment

If you have been charged more than the agreed amount, we will correct the payment and refund the difference.

Technical Difficulties

If a session cannot proceed because of a technical failure attributable to MEB or the assigned tutor, we will offer a replacement session or refund for the affected service.

Where a session is partially completed, we will assess the circumstances and determine a fair resolution.

Advance Cancellation

If you cancel a session before it begins, the cancellation schedule in Section 3 will apply.

6. When Refunds May Not Apply

Refunds are generally not available in the following circumstances, unless otherwise required by applicable law or specifically provided elsewhere in this policy:

  • A tutoring session was delivered as agreed and no identifiable service-quality issue is raised.
  • A student changes their mind after a satisfactorily completed session.
  • A student does not attend a scheduled session and requests a refund greater than the applicable cancellation allowance without exceptional circumstances.
  • A session is interrupted by a technical problem entirely outside MEB’s control, and the service provider was available to conduct the session.
  • A concern arises from incomplete information provided before the session, despite the tutor delivering the agreed service based on the information available.

Every request is considered fairly. If your circumstances are unusual or do not fit the examples above, please contact us so we can review the matter individually.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

7. How to Request a Refund

Requesting a refund is straightforward.

  1. Contact us through WhatsApp at +91 8971 383660 or email [email protected].
  2. For email requests, use the subject line Refund Request.
  3. Provide your name, session date, payment details, and a brief explanation of your concern.
  4. Share any relevant supporting information, if available.
  5. Our team will acknowledge your request within 24 hours.
  6. We aim to review the matter and communicate a decision within 5–7 business days.

Many straightforward requests can be resolved sooner. We may contact you if additional information is necessary.

Our Approach: We aim to resolve concerns fairly, promptly, and transparently. Every refund request receives individual attention, and unresolved matters can be escalated to senior management.

8. Refund Processing and Timeline

Once a refund is approved, we initiate the payment reversal through the appropriate payment provider.

  • PayPal: Refunds can generally be initiated promptly after approval. The time taken to receive funds depends on PayPal and the original funding method.
  • Bank transfers: Refunds are generally initiated within 1–2 business days after approval. International bank transfers may take approximately 5–10 business days to arrive.
  • UPI: Refunds are generally initiated within 1 business day after approval and may take approximately 1–3 business days to reflect.
  • Credit or debit cards: Refunds commonly take approximately 5–15 business days to appear after processing, depending on the payment provider and card issuer.

These are estimated processing times, not guaranteed settlement dates. Banks, card networks, and payment providers may require additional time.

If you have not received an approved refund after 15 business days, please contact us. We will assist by providing the available refund transaction details.

9. Refund Payment Methods

Where supported, refunds are returned through the original payment method:

  • PayPal payments are refunded through PayPal.
  • Bank transfer payments are refunded to the appropriate bank account.
  • UPI payments are refunded through the relevant UPI payment channel.
  • Card payments are refunded to the original card or account through the payment provider.

If the original payment method is no longer available, please contact us. We will review the available refund options in accordance with payment-provider requirements and applicable law.

Refunds are not automatically converted into tutoring credits without your agreement.

10. Tutoring Credits

Students may choose to receive MEB tutoring credits instead of an eligible monetary refund.

  • Credits have the same monetary value as the corresponding refund amount.
  • Credits can be used toward future MEB tutoring sessions.
  • Credits may be shared with friends or family who use MEB.
  • Credits do not expire.
  • Once voluntarily accepted, credits are generally not convertible back into cash, except where required by applicable law.

Credits are optional. Where a monetary refund is due, we will offer that refund rather than requiring you to accept credits.

11. Complaints and Escalation

If you are dissatisfied with the response to your refund request, you may request a further review by senior management.

  • General support: [email protected]
  • Escalation: [email protected]
  • Escalation contact: Pankaj Kumar, Founder & CEO
  • Suggested subject line: Refund Escalation — Your Name
  • Expected response: Within 48–72 hours

Escalated matters are reviewed by senior management. We aim to communicate the outcome in writing and resolve disputes fairly.

Contact Us

For any questions about this Refund Policy, please contact:

My Engineering Buddy
Email: [email protected]
WhatsApp: +91 8971 383660

We aim to respond to enquiries promptly, generally within 24 hours.

Related Policies:
Our Policies |
Terms and Conditions |
Privacy Policy