Last Updated: December 14, 2025 | Next Review: March 14, 2026
Email: meb@myengineeringbuddy.com
WhatsApp (24/7 Support): +91 8969 3195 79
Grievance Hotline: +91 8969 3195 79

My Engineering Buddy: Editorial Standards, Policies & Trust

1. About Us & Our Educational Mission

Who We Are

My Engineering Buddy (MEB) is an online tutoring and homework help platform founded in 2008 (originally as My Physics Buddy) and rebranded in 2011. We have been serving students across North America (US, Canada), UK, Australia, and the Middle East (Kuwait, Saudi Arabia, UAE, Oman, Jordan, and other Gulf countries) for over 15+ years with exceptional quality and dedication.

What We Do

We provide high-quality, personalized online educational support including:

  • 1:1 Online Tutoring Sessions via Google Meet or similar platforms
  • Homework & Assignment Help across 100+ subjects
  • Test Preparation for SAT, ACT, AP, IB, A-Level, and other exams
  • Lab Reports & Project Assistance for engineering and science students
  • Specialized Support in areas like MATLAB, Python, Java, C++, mechanical engineering, civil engineering, electrical engineering, statistics, data science, chemistry, physics, biology, calculus, and many more

Our Track Record

  • 18,000+ Students Served since our inception
  • 97% Satisfaction Rate among all users
  • 15+ Years of Continuous Operation and trust-building
  • Ratings: 4.9/5 on Trustpilot, 4.9/5 on Reviews.io, 4.8/5 on Glassdoor
  • Average Tutoring Fee: USD 25/hour (range: USD 20-35/hour depending on tutor and subject)
  • Average Assignment Grade: 92% (significantly higher than competitors)
  • Founder’s Guarantee: Money-back satisfaction guarantee backed by our founder

Our Team

  • Founder & CEO: Pankaj Kumar (DIN: 07074788) – Started as a single tutor in 2008, now scaling to serve 50,000+ unique students
  • Co-Director: Asha Agrawal (DIN: 09572074)
  • 200+ Verified Tutors: Each with minimum 3–5+ years of teaching/tutoring experience in their respective subjects
  • Dedicated Customer Care Team: Available 24/7 via WhatsApp for inquiries and support
  • Editorial & Quality Review Team: Responsible for content accuracy and educational standards. Chief Editors: Pankaj Kumar and Kumar Hemendra. Verified by: Akhil Sharma

Tutor & Author Verification

  • All tutors and content authors have qualifications verified through academic records, transcripts, professional profiles, or institutional affiliation
  • Regular performance reviews ensure consistent quality
  • Inactive, unverified, or poorly-performing tutors are removed from the platform
  • Student feedback directly influences tutor retention and recognition on the platform

Our Mission & Vision

Mission: To provide world-class, affordable, personalized educational support that helps students in North America and the Middle East achieve academic excellence and build long-term skills.

Vision: By the end of 2025, we aim to serve 50,000 unique students with the same exceptional quality and care we provide today. Post-2025, we plan to expand into additional service sectors (legal, healthcare, accounting, etc.) while maintaining our educational foundation and uncompromising standards.

Corporate Structure

  • Legal Entity: BlueAura iSolutions Private Limited
  • CIN: U93000BR2015PTC023959
  • GST: 10AAGCB2574B1ZD
  • PAN: AAGCB2574B
  • TAN: PTNB04817B
  • Parent Company: BlueAura iSolutions Private Limited (also operates Blueaura Apparels and IndiaSportshub)

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2. Editorial Guidelines & Content Standards

We are committed to publishing educational content that is accurate, clear, practical, and genuinely helpful for students and parents in North America and the Middle East.

2.1 Content Creation & Review Process

Every blog post, article, guide, or tutorial on MEB typically follows this process:

Topic Selection

  • Based on real student questions, tutoring sessions, common struggles, and evolving curriculum standards
  • Priority given to high-demand topics (e.g., SAT/ACT prep, AP exam guides, engineering problem-solving)
  • Regional relevance considered (e.g., US state curricula, Canadian province standards, GCC educational norms)

Research & Drafting

  • Author researches using multiple credible sources:
    • Official exam boards (College Board, Cambridge International, IB, etc.)
    • University and college websites
    • Government education ministry documentation
    • Peer-reviewed academic resources
    • Real-world tutoring experience and student feedback
  • Draft includes:
    • Clear, student-friendly explanations
    • Step-by-step problem-solving techniques
    • Relevant examples and case studies
    • Tips, shortcuts, and common mistakes to avoid
    • Regional context where applicable

Fact-Checking & Editorial Review

  • A second qualified person (editor, senior tutor, or subject expert) reviews:
    • Factual accuracy of definitions, formulas, data, and examples
    • Alignment with current exam syllabi and educational standards
    • Clarity and readability for target audience
    • Completeness and practical value
    • Potential errors or misconceptions
  • Changes are suggested or required before publication
  • Disputed facts are cross-checked against multiple sources

Approval & Publication

  • Article only published after explicit approval
  • Author name, credentials, and qualifications prominently displayed
  • “Last Updated” date clearly shown
  • Source links and citations provided where applicable
  • Keywords and meta descriptions optimized for clarity (not manipulation)

Post-Publication Monitoring

  • Popular or exam-related content reviewed quarterly
  • Reader feedback monitored for errors or outdated information
  • Seasonal updates made (e.g., updated exam dates, new curriculum guidelines)
  • Corrections implemented promptly (see Section 4)

2.2 Expertise & Author Standards

For All Content:

  • Authors must have relevant educational qualifications (Bachelor’s degree minimum in subject area)
  • Minimum 3–5+ years of professional teaching or tutoring experience
  • Verifiable credentials (LinkedIn profile, institutional affiliation, or subject certifications)
  • Author bio includes: name, photo, years of experience, subject specialization, contact/social profile

For High-Stakes Content (exam guides, curriculum explanations, career advice):

  • Senior reviewer must be a recognized subject expert (ideally with formal teaching credentials)
  • Content cross-referenced against official exam board specifications or government curriculum documents
  • Published with explicit disclaimer noting this is guidance, not official policy

For Advanced/Specialized Topics (engineering branches, upper-level mathematics, professional courses):

  • Authors may need Master’s degree or professional certification in field
  • Real-world professional experience preferred
  • Peer review from someone with equivalent expertise required

2.3 Accuracy & Independence

  • Explanations and recommendations are intended to be impartial and educational
  • When mentioning external tools, services, platforms, or textbooks:
    • Recommendations based on genuine usefulness and student demand
    • Not a guarantee they are suitable for everyone
    • Not received in exchange for payment or bias
  • Sponsored Content: If content involves commercial relationship, clearly labeled “SPONSORED” at top
  • Affiliate Links: Marked with [Affiliate Link] tag at point of mention; never presented as objective recommendation
  • Independence: MEB receives no payments from exam boards, textbook publishers, or tutoring platforms for favorable mentions

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3. Disclaimer & Limitations of Use

The content on this website is provided for general educational purposes only.

3.1 Educational, Not Official or Professional Advice

Our articles, tutorials, videos, and explanations:

  • Are NOT official curriculum documents, exam board statements, or government policy
  • Are NOT substitutes for:
    • Advice from your school, college, or academic advisor
    • Guidance from licensed professionals (legal, medical, financial advisors where relevant)
    • Official exam board or government education ministry guidance
  • Are written for a broad audience; do NOT account for your specific personal situation, learning needs, disabilities, or local school policies
  • Reflect general educational principles and common best practices, but may not apply universally

3.2 No Guarantee of Outcomes

While our tutors and writers strive to deliver excellent educational support, we CANNOT guarantee:

  • Specific grades or exam scores
  • Admission to particular schools, colleges, or universities
  • Success in standardized tests (SAT, ACT, AP, IB, etc.)
  • Success in professional or licensing exams
  • Improvement in academic performance

Your results depend on many factors beyond our control:

  • Your starting knowledge level
  • Time and effort you invest in learning
  • Quality of your self-study and practice
  • External circumstances (health, family, work obligations)
  • Tutor-student compatibility
  • Your ability to apply concepts to new problems

3.3 Regional Differences & Verification

Curricula, grading systems, exam formats, and educational requirements vary significantly across:

  • Different US states and school districts
  • Canadian provinces and territories
  • Individual countries and school systems in the Middle East
  • University systems and professional licensing bodies

We do our best to make content broadly applicable to North American and Middle Eastern audiences, but you MUST always verify exact requirements with:

  • Your school, college, or university
  • Official exam board websites (e.g., College Board, Cambridge, IB Organization)
  • Local education ministry or department
  • Professional licensing bodies (where applicable)

3.4 Your Use at Your Own Risk

By using our website and content, you agree that:

  • You use all information at your own risk
  • We are not liable for any loss, damage, or adverse outcomes from relying on our content
  • We make no warranty that content is 100% accurate, complete, current, or suitable for your specific needs
  • You assume responsibility for verifying information with official sources before making major academic decisions

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4. Corrections & Updates Policy

We aim to keep our content accurate and current, especially for exam dates, formats, curriculum information, and academic guidance.

4.1 Reporting Errors or Outdated Information

If you believe you have found an error, outdated information, or something unclear:

Contact:

Please Include:

  • Article title and full URL
  • Specific section or quote you believe is incorrect
  • The error or issue in detail
  • Your suggested correction or authoritative source you’re relying on
  • Your name and country/region (optional)
  • How the error affected you or other students (optional)

4.2 Our Review & Response Process

Within 1–2 Business Days:

  • We acknowledge your correction request
  • Assign to relevant subject expert for review

Within 2–5 Business Days:

  • Subject expert reviews the content against authoritative sources
  • Determines whether correction is needed, partially needed, or not needed
  • Documents findings with sources

Within 5–7 Business Days:

  • If correction confirmed: Article is updated promptly
  • If partial correction: We update specific sections and explain reasoning
  • If no correction needed: We respond explaining why we believe content is accurate

All Corrections Made Publicly:

  • We do NOT quietly change content without notification
  • “Updated on [Date]” note added visibly in article
  • For significant corrections, we add “Correction Notice” box at top of article explaining:
    • What was changed
    • Why it was changed
    • Source references
    • Date of correction
    • Person who verified the correction

Example Correction Notice:

✎ CORRECTION (Updated December 14, 2025)

ORIGINAL: “SAT exam is offered in March, May, August, and October”

CORRECTED: “SAT exam is typically offered in August, October, November, December, March, and May (dates vary yearly)”

SOURCE: College Board Official Testing Calendar 2025-26

VERIFIED BY: [Editor Name], Education Content Lead

FEEDBACK FROM: [Reader Name, University]

Thank you for helping us maintain accuracy!

4.3 Update Frequency

  • High-Traffic/Exam Content: Reviewed quarterly; updated when curriculum or exam format changes
  • Time-Sensitive Content (exam dates, application deadlines): Updated immediately when official changes announced
  • General Educational Content: Reviewed annually; updated for clarity or corrections as needed

We reserve the right to modify, update, archive, or remove content that is:

  • Demonstrably inaccurate or misleading
  • Outdated and no longer relevant to current student needs
  • No longer aligned with our editorial standards
  • Superseded by more comprehensive resources

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5. Grievance & Feedback Policy

We welcome feedback, complaints, and suggestions from students, parents, tutors, and educators. We take all concerns seriously.

5.1 What You Can File a Grievance About

You may contact us regarding concerns related to:

Content Quality & Accuracy:

  • Errors, inaccuracies, or misleading information in articles
  • Outdated exam dates, curriculum information, or guidelines
  • Unclear explanations or missing important concepts
  • Inappropriate language or culturally insensitive content

Tutoring Service Quality:

  • Tutor conduct, professionalism, or responsiveness
  • Session quality, preparation, or effectiveness
  • Communication delays or unprofessional behavior
  • Tutor cancellations or no-shows
  • Dissatisfaction with tutoring approach or results

Homework/Assignment Help Quality:

  • Incomplete or unclear solutions
  • Accuracy of provided answers
  • Quality of explanations or feedback
  • Timeliness of deliverables

Customer Service Issues:

  • Slow response times
  • Billing disputes or incorrect charges
  • Refund processing delays
  • Technical issues with platform
  • Difficulty contacting support

Fair Practices:

  • Concerns about fair treatment or discrimination
  • Violation of advertised guarantees
  • Data privacy or security concerns

Any Other Issue affecting your experience or trust in MEB

5.2 How to File a Grievance

You can reach us through multiple channels:

Channel Contact Response Time
Email meb@myengineeringbuddy.com (subject: “GRIEVANCE”) 24 hours
WhatsApp +91 8969 3195 79 2–4 hours (during business hours)
Contact Form www.myengineeringbuddy.com/contact-us 24–48 hours
Escalation/Senior Review pankaj@myengineeringbuddy.com 48–72 hours

In Your Message, Please Include:

  • Your name and contact information (email/phone)
  • Country and region (US state, Canadian province, Middle East country)
  • Type of grievance (content, tutoring, customer service, etc.)
  • Clear description of the issue
  • When the issue occurred
  • Specific examples or screenshots if applicable
  • What resolution you’re seeking
  • Whether you’re a current/past customer

5.3 Our Grievance Resolution Process

Stage 1: Initial Acknowledgement (24 hours)

  • Your grievance is acknowledged via the channel you used
  • Assigned to appropriate department/person
  • You receive a reference number for tracking
  • Preliminary assessment conducted

Stage 2: Investigation & Review (2–7 days)

  • Issue investigated thoroughly
  • Supporting evidence reviewed (content, tutor records, session notes, payment records)
  • For content issues: content is re-checked against authoritative sources
  • For tutor issues: tutoring records, student feedback, communication logs reviewed
  • Relevant team members may contact you for additional details

Stage 3: Resolution & Response (7–14 days)

  • Formal response provided explaining findings and actions taken
  • Possible outcomes:
    • Content Issue: Correction made and article updated (with visible correction notice)
    • Tutor Issue: Tutor retraining, apology, replacement tutor, or refund offered
    • Service Issue: Explanation provided; corrective action or compensation offered
    • Unable to Resolve: Clear explanation of why and options for further escalation
  • You have the right to appeal the initial response

Stage 4: Escalation & Final Review (if needed, 48–72 hours)

  • If unsatisfied with Stage 3 response, grievance escalated to senior management
  • Independent review conducted by person not involved in initial handling
  • Final decision provided, usually within 72 hours
  • This is our final internal review

5.4 Your Rights & Our Commitments

Your Rights:

  • Right to Complain: Freely express concerns without fear of consequences
  • Right to Appeal: Challenge our decision and request escalation
  • Right to Confidentiality: Your identity and grievance details kept confidential (unless you authorize disclosure)
  • Right to Documentation: Receive written summary of our findings and resolution
  • Right to External Review: If unsatisfied with our internal process, escalate to relevant consumer protection agencies or education authorities in your country/region

Our Commitments:

  • Impartiality: Grievances reviewed objectively by qualified personnel
  • Non-Retaliation: No retaliation against anyone for filing a genuine grievance
  • Transparency: Honest explanations of findings and actions
  • Timeliness: Response within stated timeframes (usually met or exceeded)
  • Continuous Improvement: Feedback used to identify and fix systemic issues

5.5 Escalation to External Authorities

If you are not satisfied with our internal grievance resolution, you have the right to escalate to:

In the United States:

  • Your state’s Attorney General consumer protection office
  • Federal Trade Commission (FTC): www.ftc.gov
  • Better Business Bureau (BBB) in your state

In Canada:

In the Middle East:

  • Your country’s consumer protection authority
  • Education ministry or accreditation body
  • Chamber of Commerce or regulatory body

Internationally:

  • Your country’s education ombudsman (if available)
  • International consumer protection organizations

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6. Privacy & Data Protection

This section summarizes how we handle your personal data. For complete details, please see our dedicated Privacy Policy (linked from website footer).

6.1 What Personal Data We Collect

Depending on how you use MEB, we may collect:

Contact Information:

  • Name, email address, phone number
  • WhatsApp contact information (if you reach out via WhatsApp)

Academic Information:

  • Country and region (especially to customize content)
  • Academic level (high school, college, Master’s, etc.)
  • Subjects or courses you need help with
  • Exam goals (e.g., “aiming for 1500 on SAT”)

Tutoring-Specific Data:

  • Session history and dates
  • Basic performance notes and progress tracking
  • Homework topics and subjects covered
  • Feedback and learning needs identified
  • Learning style preferences (visual, auditory, hands-on, etc.)

Technical Data:

  • IP address and approximate geographic location
  • Device type and browser information
  • Pages visited and time spent on site
  • Session/transaction history

Communication Data:

  • WhatsApp or email messages exchanged
  • Support tickets and correspondence
  • Feedback and survey responses

6.2 Why We Collect This Data

We use personal data to:

  • Deliver and customize tutoring sessions for your needs
  • Match you with the most suitable tutor for your subject and learning style
  • Track your progress and suggest improvements
  • Process payments and handle billing
  • Provide customer support and respond to inquiries
  • Improve our content, tutoring methods, and platform
  • Personalize website content for your region (North America/Middle East)
  • Send educational updates, tips, or offers (if you opt in)
  • Protect platform security and prevent fraud/abuse
  • Comply with legal and regulatory requirements

6.3 How We Protect Your Data

  • Encryption: All sensitive data transmitted via HTTPS (secure connection)
  • Access Control: Only authorized staff can access personal data
  • Data Minimization: We collect only what’s necessary to serve you
  • No Selling: We DO NOT sell your personal data to third-party advertisers
  • Vendor Compliance: Third parties we work with (e.g., payment processors) are contractually required to protect data
  • Retention: Data retained only as long as needed; deleted after reasonable period of inactivity

6.4 International Data Processing

  • Data may be processed or stored in countries outside your own (e.g., India, US, etc.)
  • Even if stored abroad, we apply reasonable security measures consistent with international standards
  • For EU/California residents: Additional protections under GDPR/CCPA apply

6.5 Your Data Rights

Depending on your jurisdiction (US, Canada, EU, Middle East, etc.), you may have rights to:

  • Access: Request a copy of all personal data we hold about you
  • Rectification: Correct inaccurate information
  • Deletion: Request removal of your data (“Right to be Forgotten”)
  • Portability: Receive your data in a transferable format
  • Opt-Out: Unsubscribe from marketing emails or newsletters
  • Restrict: Limit how your data is used
  • Object: Oppose certain processing activities

To Exercise These Rights:

  • Email: meb@myengineeringbuddy.com
  • Subject: “[DATA REQUEST] [Your Name] – [Type of Request]”
  • Include: Your name, email, specific request, and any relevant details
  • Timeline: We aim to respond within 30 days (or per local law requirements)

6.6 Cookies & Tracking

  • Our website may use cookies to remember login info, preferences, and analytics
  • You can disable cookies in your browser settings (may affect functionality)
  • We do not use cookies to track you across other websites

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7. Intellectual Property & Content Use

7.1 Our Content & Your Permitted Uses

Unless stated otherwise, all content on myengineeringbuddy.com—including text, articles, blog posts, videos, infographics, tutorials, homework solutions, and explanations—is owned by My Engineering Buddy or BlueAura iSolutions.

You MAY:

  • Read and use our content for your personal, non-commercial, educational learning
  • Share links to our articles with classmates, friends, or on social media
  • Quote brief portions (a few lines, max 10% of article) with clear attribution and link back to source
  • Print articles for personal study
  • Download PDFs (where provided) for personal use

You may NOT:

  • Copy entire articles and republish as your own (on Medium, WordPress, your blog, etc.)
  • Translate and republish our content in other languages
  • Use our content for commercial purposes (selling, advertising revenue, paid courses)
  • Remove, alter, or misrepresent author names or dates
  • Claim our content as your own original work
  • Scrape or bulk-download our entire blog
  • Use our tutoring solutions as answer keys without understanding the concepts

7.2 Licensing & Commercial Use

For commercial, educational institution, or large-scale use (e.g., textbooks, online courses, corporate training):

Contact: meb@myengineeringbuddy.com

  • Describe your intended use
  • Specify content you wish to license
  • We may grant limited licenses for appropriate educational purposes
  • Fees or attribution requirements may apply

7.3 User-Generated Content (Comments, Reviews, Feedback)

If you submit comments, reviews, testimonials, or feedback on our platform or social media:

  • You remain the owner of your words
  • You grant us permission to use, display, and modify your feedback (for example, in testimonials, marketing, or internal improvement)
  • We may anonymize or attribute comments to you (as you prefer)
  • We reserve the right to moderate, edit, or remove content that is:
    • Offensive, abusive, defamatory, or harassing
    • Spam or commercially promotional
    • Irrelevant or off-topic
    • Violates privacy or exposes sensitive information

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8. Terms of Use & Service Limitations

8.1 Appropriate Use of Our Platform

By accessing and using myengineeringbuddy.com, you agree:

  • Not to attempt to hack, disrupt, overload, or harm the website or its servers
  • Not to misuse support channels (WhatsApp, email, contact form)—no spam, harassment, or excessive messages
  • Not to scrape, crawl, or bulk-download our content
  • Not to impersonate others or create fake accounts
  • Not to use the site for illegal purposes or to violate laws
  • Not to publish others’ private information without consent
  • Not to attempt to access other users’ accounts or sessions
  • To respect intellectual property rights and terms of use

8.2 Tutoring Service Limitations

Our tutoring services:

  • Are provided by individual human tutors who are subject experts but not perfect; outcomes vary
  • Require a stable internet connection, computer/device, and compatible browser or video-calling app (Google Meet, Zoom, etc.)
  • Are scheduled at times when tutors are available (not necessarily 24/7; availability varies by tutor and time zone)
  • May be limited by technical issues, internet outages, or unforeseen circumstances
  • Depend partly on student engagement, effort, and willingness to learn

8.3 No Endorsement

  • We link to external websites (exam boards, universities, resources); such links are informational only
  • We do not endorse or guarantee the quality, accuracy, or reliability of external sites
  • Users access external sites at their own risk; we’re not liable for their content or practices

8.4 Refunds & Cancellations (Summary)

  • Trial Sessions: Often offered at minimal or no charge to assess tutor fit
  • Paid Sessions: Specific refund/cancellation terms are outlined at booking
  • Cancellation Notice: Canceling 24+ hours in advance typically allows reschedule or refund
  • Late Cancellations: Canceling less than 24 hours may result in loss of session fee
  • No-Shows: If you don’t show up for a session without notice, the tutor may charge the full or partial fee
  • Tutor No-Shows: If tutor doesn’t show up without notice, we provide a refund or free replacement session
  • Dissatisfaction: Contact support within 24 hours of session to discuss concerns; we may offer a different tutor or partial refund at our discretion

For Homework Help:

  • Money-back guarantee if you’re not satisfied with the quality
  • Contact support with specific concerns; we’ll investigate and provide refund if warranted

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9. Tutoring Service Details & Guarantees

9.1 How MEB Tutoring Works

  1. Contact Us: Reach out via WhatsApp (+91 8969 3195 79), email (meb@myengineeringbuddy.com), or contact form with your subject and requirements
  2. Free Consultation: We discuss your needs, academic level, and goals
  3. Tutor Matching: We match you with a qualified tutor suitable for your subject and learning style
  4. Trial Session: Usually offered at minimal fee (often free or $5-10) so you can assess tutor fit
  5. Booking Sessions: Once you’re satisfied, you book regular sessions
  6. Sessions via Google Meet: Live 1:1 sessions on our platform
  7. Flexible Communication: Everything arranged via WhatsApp; no need for login portals
  8. Progress Tracking: Tutors provide notes and feedback on your progress

9.2 Why Choose MEB Tutors

  • Highly Vetted: 200+ tutors, each with 3–5+ years of professional tutoring/teaching experience
  • Subject Experts: Tutors specialize in specific subjects and know exam patterns
  • Flexible Scheduling: Tutors available across multiple time zones (US, Canada, Middle East)
  • Affordable: Average $25/hour (range $20-35), cheaper than most competitors
  • Transparent Pricing: Fees quoted upfront; no hidden charges
  • Quality Assurance: Low-performing or unprofessional tutors are removed
  • Easy Access: Reach support 24/7 via WhatsApp (+91 8969 3195 79)
  • Founder’s Guarantee: Money-back guarantee if unsatisfied

9.3 Typical Session Flow

  1. Pre-Session: Student and tutor communicate on WhatsApp about topics to cover
  2. Session (30–60 minutes typical): Live explanation via Google Meet with electronic whiteboard
  3. Interactive: Tutor asks questions; student solves problems with guidance
  4. Follow-Up: Tutor sends session notes or resource links via WhatsApp
  5. Homework: Student applies concepts independently before next session

9.4 Guarantees & Promises

  • Money-Back Satisfaction Guarantee: If you’re genuinely unsatisfied after your first session, we offer a full refund or free replacement session with a different tutor
  • Founder’s Personal Commitment: “I found my life’s purpose when I started my journey as a tutor years ago. Now it is my mission to get you personalized tutoring and homework help of the highest quality with a money back guarantee! – Pankaj Kumar, Founder”
  • Quality Standard: Average grade on homework help is 92% (vs. competitor average of 69%)
  • Satisfaction Rate: 94% satisfaction on tutoring sessions (vs. competitors at 72%)

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10. Regional Considerations: North America & Middle East

10.1 Serving Your Region

Because our primary students are from North America (US, Canada) and the Middle East (GCC countries), we pay special attention to:

  • Time Zone Scheduling: Coordinating tutors across EST, CST, MST, PST (North America) and GST (Middle East)
  • Curriculum Alignment: Knowledge of US state standards, Canadian provincial curricula, IB programs (common in Middle East), and local school systems
  • Exam Preparation: Familiarity with SAT, ACT, AP, A-Level, IB, and regional exam patterns
  • Cultural Sensitivity: Tutors trained to respect cultural differences and adapt teaching styles
  • Language: English proficiency; some tutors may be multilingual (Arabic, Hindi, etc.)

10.2 Our Commitment to You

  • Tutors understand the academic expectations and pressures in North American universities
  • Familiar with GCC education norms and student support needs
  • Payment methods accommodated for both regions (USD for North America, AED/SAR/KWD for Middle East where possible)
  • Support team understands time zone differences and responds promptly

10.3 Important Caveat

However, we are NOT:

  • An official government or education body in any country
  • Licensed or accredited by any single state, province, or country (though we meet industry standards)
  • Able to provide personalized advice for immigration, professional licensing, or major life decisions

For critical decisions (university applications, major exam strategies, professional certification), you must consult:

  • Official university admissions offices
  • Exam board websites (College Board, Cambridge, IB Organization)
  • Your school or college guidance counselor
  • Licensed professionals in your specific field

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11. Company Information & Legal Details

11.1 Corporate Identity

Detail Information
Trading Name My Engineering Buddy (MEB)
Legal Entity BlueAura iSolutions Private Limited
Company Registration Number (CIN) U93000BR2015PTC023959
Goods & Services Tax (GST) 10AAGCB2574B1ZD
Permanent Account Number (PAN) AAGCB2574B
Tax Deduction & Collection Account (TAN) PTNB04817B
Date of Incorporation March 2015 (as BlueAura); MEB operating since 2008

11.2 Directors

  • Pankaj Kumar – DIN: 07074788 (Founder & CEO)
  • Asha Agrawal – DIN: 09572074 (Co-Director)

11.3 Company Addresses

Registered Office Address:
FNO-401, Aryan Residency
Behind Arya Samaj Mandir Road, RPS More
Bailey Road, Patna, Bihar 801503
India

Bengaluru Office Address (Operating Office):
H2-702, Provident Welworth City
Marasandra, Doddaballapur Road
Bengaluru Rural, 562163
Karnataka, India

11.4 Company History

  • August 2011: My Physics Buddy rebranded to My Engineering Buddy
  • March 2015: BlueAura iSolutions Private Limited incorporated
  • July 2020: Rapid growth post-COVID-19; team expansion begins
  • May 2021: Reached 50+ subjects, 100+ tutors
  • April 2022: Reached 100+ subjects, 200+ tutors
  • December 2025: Serving 18,000+ students; aiming for 50,000 by year-end

11.5 Legal Compliance

  • All operations comply with Indian tax and corporate laws
  • GDPR-compliant for EU users
  • CCPA-compliant for California users
  • Payment processing through secure, PCI-compliant gateways
  • Regular security audits and data protection measures implemented

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12. Contact Information

12.1 For Different Types of Inquiries

Inquiry Type Contact Details Response Time
General Tutoring or Homework Help WhatsApp: +91 8969 3195 79 2–4 hours
Email: meb@myengineeringbuddy.com 24 hours
For Students/Parents/Tutors (Email) Email: student@myengineeringbuddy.com 24–48 hours
Content Corrections or Feedback Email: meb@myengineeringbuddy.com (subject: “CORRECTION REQUEST”) 24–48 hours
Grievance or Complaint Email: meb@myengineeringbuddy.com (subject: “GRIEVANCE”) 24–72 hours
WhatsApp: +91 8969 3195 79 2–4 hours
Escalation/Senior Review pankaj@myengineeringbuddy.com 48–72 hours
Rights, Permissions, or Licensing Email: meb@myengineeringbuddy.com (subject: “LICENSING REQUEST”) 2–5 business days
Privacy or Data Requests Email: meb@myengineeringbuddy.com (subject: “[DATA REQUEST]”) 30 days
Website Contact Form www.myengineeringbuddy.com/contact-us 24–48 hours
Business Collaboration Email: marketing@myengineeringbuddy.com (subject: “Business Collaboration”) 2–5 business days

12.2 Preferred Contact Methods (By Priority)

  1. WhatsApp (Fastest for Tutoring Inquiries): +91 8969 3195 79
    • Available 24/7 for new student inquiries
    • Quick tutor matching and trial booking
    • Use for urgent issues or quick responses
  1. Email (Best for Formal Requests & Documentation): meb@myengineeringbuddy.com
    • Content corrections, grievances, policy inquiries
    • Detailed explanations and formal responses
    • Best for documentation trail
  1. Alternative Email (For Students/Parents/Tutors): student@myengineeringbuddy.com
    • General inquiries about tutoring services
    • Account or session-related questions
  1. Website Contact Form: www.myengineeringbuddy.com/contact-us
    • For users preferring web-based communication
    • Automatically logs inquiry for tracking

12.3 Response Time Expectations

  • WhatsApp: 2–4 hours during business hours; up to 24 hours outside business hours
  • Email (meb@myengineeringbuddy.com): 24–48 hours for routine inquiries; 24 hours for grievances
  • Email (student@myengineeringbuddy.com): 24–48 hours
  • Website Contact Form: 24–48 hours
  • Escalation/Senior Review: 48–72 hours for senior management review
  • Privacy/Legal Requests: 30 days (or per applicable law)

12.4 Payment & UPI Details

For Course/Session Payments:

UPI ID: 86602826304835RIB@icici

Bank Account Details:

  • Account Name: Pankaj Kumar
  • Account Number: 041101534835
  • IFSC Code: ICIC0000411
  • Bank: ICICI Bank
  • Branch: Yelahanka

Accepted Currencies: USD, CAD, GBP £, EUR €, AUD, INR ₹, د.ك, د.إ., ﷼ and many more

Payment Methods: PayPal, Indian Bank Transfer, UPI, International Bank Transfer

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13. Changes & Updates to This Policy

13.1 Policy Reviews & Updates

We review this page periodically (at least quarterly) to ensure it reflects:

  • Changes in our services or business practices
  • New legal or regulatory requirements
  • Feedback from students, parents, and educators
  • Evolving educational standards and exam formats

13.2 How We Notify You of Changes

  • Major Changes: We’ll email registered users before changes take effect
  • Minor Updates: Reflected automatically; “Last Updated” date at top of page will change
  • Effective Date: Changes typically effective 14 days after notification (unless legally required sooner)

13.3 Your Continued Use

By continuing to use MEB after changes are posted, you accept the updated terms. If you disagree with significant changes, you may discontinue use.

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14. Final Statement

Thank you for entrusting My Engineering Buddy with your educational journey. We take our responsibility seriously—not just to deliver great tutoring and content, but to maintain your trust through transparency, quality, and integrity.

If you have questions about any aspect of these policies, please don’t hesitate to reach out. We’re here to help.

“Education is the passport to the future, for tomorrow belongs to those who prepare for it today.” – Malcolm X

Frequently Asked Questions

What is your correction policy?

We review correction requests within 24-48 hours and publish visible correction notices for transparency.

How do I file a grievance?

Contact meb@myengineeringbuddy.com (subject: “GRIEVANCE”) or WhatsApp +91 8969319579. Response within 24 hours.

Do you guarantee grades or exam scores?

No. We provide expert guidance but cannot guarantee specific outcomes. Results depend on individual effort.